Business Services: Communicate in the Workplace

Author: Linda Joel, Publisher: Five Senses

Business Services: Communicate in the workplace covers the elective unit BSBCMM201 - Communicate in the workplace which describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.


  • Chapter 1: What is communication?
  • Chapter 2: Gather, convey and receive information and ideas
  • Chapter 3: Complete workplace documentation and correspondence
  • Chapter 4: Communicate in a way that responds positively to individual differences
  • Chapter 5: Worksheets, revision questions and suggested answers
More Information
Year Level Year 12
Edition 1st
Date of Publication 2019
ISBN 9781760322915
Subject VET Courses
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