Business Services: Customer service Student Workbook (2019 Edition)

Author: Linda Joel, Publisher: Five Senses
$13.95
SKU/ISBN
9781760322779

This student workbook assesses the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

It includes multiple-choice questions, short-answer questions, extended responses, crosswords and other activities. Marking guidelines and suggested answers are given for most questions / activities (excluding crosswords).

More Information
Year Level Year 12
Edition 1st
Date of Publication 2019
ISBN 9781760322779
Subject VET Courses
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