Use digital technologies to communicate in a work environment Elective Topic Book with Exercises (2022 edition)

Suitable for both:

• Business Services 2022 syllabus, commencing in 2022 for Year 11 and 2023 for Year 12/HSC
• Certificate III in Business (Training Package v8)

This Topic Book covers theory and exercises for the elective topic: Use digital technologies to communicate in a work environment (BSBTEC202). This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.

Contents

• Chapter 1: Identify purpose and methods of digital communication

• Chapter 2: Implement procedures to send and receive digital communications

• Chapter 3: Assist with managing digital communications

• Chapter 4: Worksheets, assessment tasks and suggested answers