Mastering Operations - HSC Business Studies Topic 1

This student topic book has explanatory notes on the HSC Business Studies topic Operations.

Its purpose is to provide a concise, yet comprehensive coverage of the Operations topic in the HSC Course. Students are advised to seek other references and case studies in this subject because it is important to read as widely as possible in order to get the most from your study of the topic.

As far as possible, the material is presented in the same order as the Board of Studies syllabus.

Contents

1.1 The Role of Operations Management

• Strategic role of operations management
• Goods and/or services in different industries
• Interdependence with other key business functions

1.2 Influences on Operations

• Globalisation
• Corporate social responsibility

1.3 Operations processes

• Inputs
• Transformation processes
• Outputs

1.4 Operations Strategies

• Performance objectives
• New product or service design and development
• Supply chain management
• Outsourcing
• Technology
• Quality management
• Overcoming resistance to change
• Global factors