Retail Services

Retail Services is a dynamic new learning resource that will equip students with the knowledge and skills they need for a challenging and rewarding career in retail and related fields. This text provides complete coverage of Certificate III in Retail in the SIR11 Retail Services Training Package. Australian case studies, activities and examples engage students with practical, real-world applications of the presented theory.

Authors Lee Perlitz and Dan Hill both have extensive experience in the retail industry and as educators. Their writing style is user-friendly for students, as seen in their other bestselling text Vocational Training and Assessment.

Scope Retail Services provides complete coverage of Certificate III in Retail in the SIR11 Retail Services Training Package.

Contents

• Preface
• Assessment information for trainers and assessors
• Acknowledgements
• About the authors
• Part 1: Customer Contact
  • Chapter 1 - SIRXSLS303 Build relationships with customers
  • Chapter 2 - SIRXCOM101 Communicate in the workplace to support team and customer outcomes
  • Chapter 3 - SIRXIND101 Work effectively in a customer service environment
• Part 2: Merchandising and Marketing
  • Chapter 4 - SIRXMPR001 A Profile a retail market
  • Chapter 5 - SIRXMER201 Merchandise Products
  • Chapter 6 - SIRXMER202 Plan, create and maintain displays
  • Chapter 7 - SIRXSLS201 Sell products and services
• Part 3 Retail Operations
  • Chapter 8 - SIRXWHS101 Apply safe work practices & SIRXWHS Maintain store safety
  • Chapter 9 - SIRXFIN201 Balance and secure point-of-sale terminal
  • Chapter 10 - SIRXINV002A Maintain and order stock
  • Chapter 11 - SIRXRSK201 Minimise loss
• Part 4 Personal Development
  • Chapter 12 - SIRXMGT001A Coordinate work teams
  • Chapter 13 - SIRXQUA001A Develop innovative ideas at work